BLOGS

What is BPO?

BPO, or Business Process Outsourcing, refers to contracting specific business tasks to a third-party service provider. Companies often outsource non-core activities like customer support, data entry, accounting, and IT services to improve efficiency and focus on core operations.

There are two main types of BPO – back-office (internal business functions like billing or purchasing) and front-office(customer-related services like tech support or marketing). BPO can be offshore (outside the company’s country), nearshore (neighboring country), or onshore (within the same country).

The key benefits of BPO include cost savings, access to skilled talent, faster turnaround times, and scalability. As technology evolves, BPO has also embraced automation and AI, making processes more streamlined.

BPO is a smart solution for businesses looking to grow efficiently while staying competitive in today’s fast-paced market.