Record Retrieval Services
We Help You To Get Best Services
Retrieving APS medical records is one of the most tedious and time-consuming tasks. Hence U-CGS, a leading Healthcare BPO Services provider, offers customized solutions to help remove the complexity of these tedious tasks.
At U-CGS, We delivers high-value data, superior service, accurate medical information, and industry-leading turnaround times. We have developed a structured, cost-effective, technology-driven solution to address all your APS record retrieval challenges and to increase overall business efficiency
We have a team of Records retrieval professionals who is well-trained and experienced in communicating with medical records custodians at Hospitals, clinics, and Physician’s offices, we trained them handles all cases professionally and effectively.
Our technology-driven record retrieval solutions empower insurance carriers, self-insured corporations, third-party administrators, and law firms to reduce costs, increase record retrieval rate, make better-informed decisions and accelerate claims resolution.
Requesting Records and Organizing
Our Medical record retrieval specialist works according to our client deadlines. Not only we offer the best retrieval services but also we keep costs under control to boost your financial resources.
Our Strategies for Retrieving Medical Records
Data Entry / Data Validation
Validate data by verifying web request/fax request/e-request form with the database.
Verify HIPAA authorization by matching Patient’s Name, DOB, SSN, Scope of record requested and all the details.
Locate Providers/ Facility phone number and fax number from Client’s Database.
Conduct Web Research to locate missing information of the Doctor/Facility, if necessary
Initial Contact / Verification Team
Verify all the Necessary details with Doctor/Facility:
Doctor & Facility Name, Doctor/Facility address, Copy service name, Requirement for HIPAA Authorization/Special Authorization/LOR, Require special Documents, Fee Requirement, Mode of payment, Amount of payment, TAT and Mode of record retrieval.
Negotiate fee if not within client’s or Life Insurance companies acceptable range.
Follow payers process of request communication through Call, Email, Fax or Portal
Expedite the APS request whenever applicable.
Status & Follow Up Team
Confirm receipt of request/prepayment if Doctor/Facility require
Confirm requirement for additional document/payment if necessary
Checking the turnaround time and updating call outcome on the client application/ web portal.
Make effort to get records quickly by building good repo with Physician’s office / Clinics / Hospitals
We remain proactive and consistently follow up with providers and records custodians to ensure they are working to fulfill your request.
Assess and expedite the process of the request and ensure it is on the right track
Quality Assurance Team
Confirm Patient Name, DOB and SSN with request and records received.
Check the image quality of the records.
Delete blank pages and out of range pages.
Generate Invoices as per client’s agreement with Insurance companies and attorneys.