ABOUT UCGS

Enjoy the Best Experience

U-CGS is a leading outsourcing service provider delivering cutting-edge Healthcare BPO solutions to clients worldwide. We offer industry-best, end-to-end support services for Integrated Health, Insurance, Litigation Support, and Records Retrieval, ensuring seamless operations and enhanced efficiency.

Founded in 2019 by a team of dedicated experts, U-CGS was established with a vision to provide high-quality, cost-effective outsourcing solutions that drive measurable success in today’s competitive economic landscape.

Our team of highly qualified, trained, and experienced professionals is committed to delivering tailored solutions that optimize operational performance. With a strong domain focus, deep industry expertise, and client-centric approach, we help healthcare organizations streamline administrative tasks, improve efficiency, and enhance profitability.

❝ Client satisfaction is the primary focus of the U-CGS Management. ❞
A group of professionals having a meeting in a modern office environment, fostering teamwork and brainstorming.

Seamless & Personalized Outsourcing Solutions

At U-CGS, we assign a dedicated team and manager as direct points of contact for every client, ensuring seamless communication and personalized service. Our team conducts regular check-ins and on-site visits, fostering strong relationships and continuously adapting to your evolving business needs. We engage with your staff frequently to review project status, optimize workflows, and implement process improvements as needed.

Unlike other providers, U-CGS specializes in managing entire outsourcing ventures for businesses of all sizes, delivering a hassle-free and efficient outsourcing experience. By handling time-consuming tasks, we enable you to focus on your core competencies while we provide tailored, high-impact solutions that enhance productivity and efficiency.

With 24/7 availability, we proactively resolve complex business challenges, ensuring uninterrupted operations. Our flexible pricing model allows us to deliver cost-effective, customized services, maximizing value for our clients.

OUR MISSION

To help our client base achieve phenomenal business transformation by utilizing all our resources to save them time and money.
Our core values are central to who we are and how we do business. They guide us, shape our culture, and help us make decisions.
Our people consistently demonstrate how they live and breathe our values and this really shines through in helping deliver excellent service to our clients and candidates

OUR VISION

To help our client base achieve phenomenal business transformation by utilizing all our resources to save them time and money.
Our core values are central to who we are and how we do business. They guide us, shape our culture, and help us make decisions.
Our people consistently demonstrate how they live and breathe our values and this really shines through in helping deliver excellent service to our clients and candidates

OUR CORE VALUES

To help our client base achieve phenomenal business transformation by utilizing all our resources to save them time and money.
Our core values are central to who we are and how we do business. They guide us, shape our culture, and help us make decisions.
Our people consistently demonstrate how they live and breathe our values and this really shines through in helping deliver excellent service to our clients and candidates

WHY CHOOSE UCGS?

UCGS provides high-quality, highly secure, End-to-End Revenue Cycle Management (RCM) and Health Information Management (HIM) services around the clock. Delivered through our global center of excellence, our solutions ensure seamless, 24/7 support to optimize your healthcare operations and drive measurable results.

DATA SECURITY & PRIVACY

  • Data transfer is completely protected through a state-of-the-art hardware firewall and VPN connections.
  • Our facilities are secured with Bio-metric to prevent unauthorized entry into work area and have Security cameras across the facility.
  • Restriction of removable device (Pen drive, CD, Printers, Mobile phones, etc…) in Working area.
  • Internet access is restricted on workstations where it is not essential, minimizing exposure to external threats.
  • We comply with industry standards such as ISO, HIPAA, and data protection protocols, ensuring secure and compliant service delivery.
  • We strictly uphold client confidentiality, honor preferred communication modes, and do not disclose client identities without explicit or written consent.

HIGH-QUALITY SERVICE

  • We follow rigorous quality control protocols to ensure the delivery of premium services that drive client satisfaction and long-term growth. Our commitment to excellence helps our partners build trust and expand their customer base.
  • Since inception, we have embraced quantitative and qualitative data analysis, including trend monitoring, to continuously refine our operational performance and optimize service delivery.
  • Our comprehensive healthcare outsourcing services are designed to significantly reduce operational costs while enhancing overall efficiency.
  • We pride ourselves on delivering on-time, error-free results, helping clients streamline operations and focus on growth.
  • We tailor our services to meet specific client needs, ensuring customized solutions that align with your business goals.

EXPERIENCED TEAM / TRUSTED PROCESS

  • We take pride in having a highly professional and well-trained team equipped to support all aspects of your business operations.
  • Our management team brings in diverse expertise and deep industry knowledge, with experience in international markets—enabling us to understand and address the unique global needs of our clients.
  • Each process is overseen by experienced team leaders and dedicated project managers to ensure smooth execution and maintain consistent quality.
  • To maintain the highest standards of trust and security, we conduct comprehensive background checks, including physical address verification, criminal record screening, and enforce strict Non-Disclosure Agreements (NDAs) with all employees.

CLIENT ADVANTAGE

  • We ensure fast and efficient delivery for every project, without compromising on quality.
  • Our services are designed to drive measurable improvements in your operational performance and overall productivity.
  • We offer a pilot project to demonstrate our capabilities and quality before finalizing long-term engagements.
  • Our pricing model is both flexible and cost-effective, tailored to suit diverse business needs.
  • A specialized team monitors every project to ensure strict adherence to contract requirements and performance metrics.
  • We conduct regular Customer Satisfaction Surveys and actively implement feedback to continually improve our services.