Fast Record Retrieval Services


We Help You To
Get Best Services

Retrieving APS medical records is one of the most tedious and time-consuming tasks. Hence U-CGS, a leading Healthcare BPO Services provider, offers customized solutions to help remove the complexity of these tedious tasks.

At U-CGS, We delivers high-value data, superior service, accurate medical information, and industry-leading turnaround times. We have developed a structured, cost-effective, technology-driven solution to address all your APS record retrieval challenges and to increase overall business efficiency

We have a team of Records retrieval professionals who is well-trained and experienced in communicating with medical records custodians at Hospitals, clinics, and Physician’s offices, we trained them handles all cases professionally and effectively.

Our technology-driven record retrieval solutions empower insurance carriers, self-insured corporations, third-party administrators, and law firms to reduce costs, increase record retrieval rate, make better-informed decisions and accelerate claims resolution.

In accordance with the regulatory guidelines of PHI, HIPAA privacy rules & HITECH Act, we ensure our Client provides a quick & secure retrieval service, and helps to expedite case resolution!

Main Services

We helps Life Insurance companies, Law Firms & Health plans improve efficiency, increase record retrieval rates, lower operational cost with market-leading accuracy, flexibility, and transparency.

Life Insurance Cos

We works with all aspects of the life insurance industry including carriers, broker general agents, and independent agents.

Life Insurance Cos

We prepares APS summaries to ensure underwriters get the information they need in the format they want.

Law Firms

Quick, Reliable Access of Medical Records. Frees up Critical Staff Time so Legal Professionals Can Focus on Building Strong Cases.

Law Firms

Our solution provides medical records and documentation quickly, accurately, and cost-effectively.

Health Plans

U-CGS enhances your medical record retrieval and quality review processes, helping you improve quality ratings and realize reimbursements and bonus payments.

Health Plans

We help you to maximize your ability to identify, obtain and analyze medical data quickly, easily and securely. 

Requesting Records and Organizing

Our Medical record retrieval specialist works according to our client deadlines. Not only we offer the best retrieval services but also we keep costs under control to boost your financial resources.

Our Strategies for Retrieving Medical Records

Data Entry / Data Validation

  • Validate data by verifying web request/fax request/e-request form with the database.
  • Verify HIPAA authorization by matching Patient’s Name, DOB, SSN, Scope of record requested and all the details
  • Locate Providers/ Facility phone number and fax number from Client’s Database
  • Conduct Web Research to locate missing information of the Doctor/Facility, if necessary.

Initial Contact / Verification Team

  • Verify all the Necessary details with Doctor/Facility:
    Doctor & Facility Name, Doctor/Facility address, Copy service name, Requirement for HIPAA/Special Authorization/LOR, Require special Documents, Fee Requirement, Mode of payment, Amount of payment, TAT and Mode of record retrieval.
  • Negotiate fee if not within client’s or Life Insurance companies acceptable range.
  • Follow payers process of request communication through Call, Email, Fax or Portal
  • Expedite the APS request whenever applicable.

Status & Follow Up Team

  • Confirm receipt of request/prepayment if Doctor/Facility require
  • Confirm requirement for additional document/payment if necessary
  • Checking the turnaround time and updating call outcome on the client application/ web portal.
  • Make effort to get records quickly by building good repo with Physician’s office / Clinics / Hospitals
  • We remain proactive and consistently follow up with providers and records custodians to ensure they are working to fulfill your request.
  • Assess and expedite the process of the request and ensure it is on the right track

Quality Assurance Team

  • Confirm Patient Name, DOB and SSN with request and records received.
  • Check the image quality of the records.
  • Delete blank pages and out of range pages.
  • Generate Invoices as per client’s agreement with Insurance companies and attorneys.

Records Organizing / Chronology

  • Organizing & Indexing medical records as per each Insurance companies and attorney’s requirement (Progress note, Laboratory, Radiology, Diagnostic, History & Physical, Physician Orders, Medications, Nurse Notes and physical therapy etc.)
  • Converting the documents in TIFF or PDF format
  • Bates stamping, Redaction, OCR, Hyperlinking and Bookmarking 

Performance of our Record Retrieval Services

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Satisfied Clients

We are a dynamic and adaptable team of business solutions experts. With close to a decade of practical outsourcing knowledge and hands-on experience, U-CGS brings valuable expertise to the table.




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