Fast Record Retrieval Services

Features

We Help You To
Get Best Services

Retrieving APS medical records is one of the most tedious and time-consuming tasks. Hence U-CGS, a leading Healthcare BPO Services provider, offers customized solutions to help remove the complexity of these tedious tasks.

At U-CGS, We delivers high-value data, superior service, accurate medical information, and industry-leading turnaround times. We have developed a structured, cost-effective, technology-driven solution to address all your APS record retrieval challenges and to increase overall business efficiency

We have a team of Records retrieval professionals who is well-trained and experienced in communicating with medical records custodians at Hospitals, clinics, and Physician’s offices, we trained them handles all cases professionally and effectively.

Our technology-driven record retrieval solutions empower insurance carriers, self-insured corporations, third-party administrators, and law firms to reduce costs, increase record retrieval rate, make better-informed decisions and accelerate claims resolution.

We Offer Record Retrieval Services to

Insurance Companies & Claim Department

Life Insurance Company & Claim Process

Obtaining medical records is crucial for assessing insurance premiums, handling legal responsibilities, processing claims, and establishing coverage for clients. We understand the importance of timely access to medical information for claims processing. Our team specializes in medical records retrieval for insurance companies, offering comprehensive retrieval and review services tailored to each client's requirements.

Life Insurance Company & Claim Process

Obtaining medical records is crucial for assessing insurance premiums, handling legal responsibilities, processing claims, and establishing coverage for clients. We understand the importance of timely access to medical information for claims processing. Our team specializes in medical records retrieval for insurance companies, offering comprehensive retrieval and review services tailored to each client's requirements.

Law Firms & Individual Attorneys

Retrieving medical records is essential for attorneys and paralegal staff to analyze and identify potential evidence supporting their claims. However, accessing medical records can be challenging for many law firms. Our expertise in record retrieval services are designed to be faster, more efficient, and more secure, making them easier for paralegals and legal staff to access. As a leading medical record retrieval company, we prioritize quick turnaround times, completing record retrieval faster than other companies serving lawyers. We strive to make the mass tort medical retrieval process hassle-free for our clients.

Law Firms & Individual Attorneys

Retrieving medical records is essential for attorneys and paralegal staff to analyze and identify potential evidence supporting their claims. However, accessing medical records can be challenging for many law firms. Our Expertise in record retrieval services are designed to be faster, more efficient, and more secure, making them easier for paralegals and legal staff to access. As a leading medical record retrieval company, we prioritize quick turnaround times, completing record retrieval faster than other companies serving lawyers. We strive to make the mass tort medical retrieval process hassle-free for our clients.

Healthcare Facilities & Providers

Healthcare providers and hospitals rely on effective medical record systems and efficient record retrieval services. As a leading records retrieval company, we ensure that they have access to the necessary clinical information to create treatment plans for their patients. Our tailored medical record retrieval services enable clients to provide timely and appropriate treatment. Patient records are delivered to the EMR within 5-7 days for seamless integration.

Healthcare Facilities & Providers

Healthcare providers and hospitals rely on effective medical record systems and efficient record retrieval services. As a leading records retrieval company, we ensure that they have access to the necessary clinical information to create treatment plans for their patients. Our tailored medical record retrieval services enable clients to provide timely and appropriate treatment. Patient records are delivered to the EMR within 5-7 days for seamless integration.

Requesting Records and Organizing

Our Medical record retrieval specialist works according to our client deadlines. Not only we offer the best retrieval services but also we keep costs under control to boost your financial resources.

Our Strategies for Retrieving Medical Records

Data Entry / Data Validation

  • Validate data by verifying web request/fax request/e-request form with the database.
  • Verify HIPAA authorization by matching Patient’s Name, DOB, SSN, Scope of record requested and all the details
  • Locate Providers/ Facility phone number and fax number from Client’s Database
  • Conduct Web Research to locate missing information of the Doctor/Facility, if necessary.

Initial Contact / Verification Team

  • Verify all the Necessary details with Doctor/Facility:
    Doctor & Facility Name, Doctor/Facility address, Copy service name, Requirement for HIPAA Authorization/Special Authorization/LOR, Require special Documents, Fee Requirement, Mode of payment, Amount of payment, TAT and Mode of record retrieval.
  • Negotiate fee if not within client’s or Life Insurance companies acceptable range.
  • Follow payers process of request communication through Call, Email, Fax or Portal
  • Expedite the APS request whenever applicable.

Status & Follow Up Team

  • Confirm receipt of request/prepayment if Doctor/Facility require
  • Confirm requirement for additional document/payment if necessary
  • Checking the turnaround time and updating call outcome on the client application/ web portal.
  • Make effort to get records quickly by building good repo with Physician’s office / Clinics / Hospitals
  • We remain proactive and consistently follow up with providers and records custodians to ensure they are working to fulfill your request.
  • Assess and expedite the process of the request and ensure it is on the right track

Quality Assurance Team

  • Confirm Patient Name, DOB and SSN with request and records received.
  • Check the image quality of the records.
  • Delete blank pages and out of range pages.
  • Generate Invoices as per client’s agreement with Insurance companies and attorneys.

Records Organizing / Chronology

  • Organizing & Indexing medical records as per each Insurance companies and attorney’s requirement (Progress note, Laboratory, Radiology, Diagnostic, History & Physical, Physician Orders, Medications, Nurse Notes and physical therapy etc.)
  • Converting the documents in TIFF or PDF format
  • Bates stamping, Redaction, OCR, Hyperlinking and Bookmarking 

Performance of our Record Retrieval Services

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Record Retrieval Rate
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Satisfied Clients

What makes our Records Retrieval Services better.

Let’s start the journey towards success and enhance revenue for your business. Take your company to the next level.

We are a dynamic and adaptable team of business solutions experts. With close to a decade of practical outsourcing knowledge and hands-on experience, U-CGS brings valuable expertise to the table.

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